This Privacy Policy explains how iceclue collects, uses, stores, and protects personal information provided by users of the iceclue platform. We are committed to handling your data responsibly and transparently, in accordance with applicable data protection standards. By registering an iceclue account or using our services, you acknowledge that you have read and understood this Privacy Policy.
Six principles that guide how iceclue handles your personal information.
All data transmitted between your device and iceclue's servers is encrypted using industry-standard 256-bit SSL technology — the same level of encryption used by major Malaysian banks for online transactions. Your login credentials, personal details, and payment information are never transmitted in plain text.
iceclue does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. Your information is used solely for the purposes described in this Privacy Policy — account management, service delivery, legal compliance, and improving the iceclue platform for Malaysian users.
iceclue account holders have the right to access the personal data we hold about them, request corrections to inaccurate data, and request account deletion subject to legal retention obligations. Requests can be submitted via the 24/7 live chat support team or by email to [email protected].
iceclue collects only the personal data that is necessary for the purposes for which it is collected. We do not request information that is irrelevant to account registration, payment processing, identity verification, or regulatory compliance. If we need additional information for a specific purpose, we will explain why at the point of collection.
Personal data held by iceclue is retained only for as long as is necessary for the purpose it was collected, or as required by applicable law. Transaction records, for example, may be retained for the period required under financial crime regulations. Account data is deleted or anonymised upon verified account closure where no legal retention obligation applies.
iceclue uses cookies and similar technologies to maintain session state, analyse platform usage, and improve the user experience. We do not use third-party advertising cookies. Functional cookies necessary for the operation of iceclue are set automatically; optional analytics cookies can be declined via your browser settings.
This Privacy Policy ("Policy") describes the information practices of iceclue ("iceclue", "we", "us", "our"), the operator of the online gaming platform accessible at iceclue.org. This Policy applies to all personal data collected from users ("User", "you", "your") in connection with the registration, operation, and use of an iceclue account and the services offered on the iceclue platform. We encourage you to read this Policy carefully. If you have any questions regarding how iceclue handles your personal information, please contact our support team through the live chat function on iceclue.org.
1.1 iceclue is committed to protecting the privacy and security of the personal information entrusted to it by users of the platform. This Policy sets out in clear terms what data we collect, why we collect it, how we use it, who we share it with, how long we keep it, and what rights you have in relation to your data.
1.2 This Policy is to be read in conjunction with iceclue's Terms and Conditions, which are incorporated herein by reference. Capitalised terms used but not defined in this Policy have the meanings given to them in the Terms and Conditions.
1.3 iceclue's platform is designed for adult users who are 21 years of age or older and are located in jurisdictions where online gaming is lawfully accessible. This Policy applies to all registered users and visitors to iceclue.org, including Malaysian users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Kota Kinabalu, and all other locations from which the platform is accessed.
2.1 Registration Data. When you create an iceclue account, we collect your full legal name, date of birth, email address, and a password of your choosing. This information is necessary to establish and maintain your account.
2.2 Identity Verification Data. iceclue may request government-issued identity documents (such as a national identity card or passport), proof of address (such as a utility bill or bank statement), and payment method verification documents at any stage of account operation. This data is collected for age verification, anti-money laundering compliance, and fraud prevention purposes.
2.3 Payment Data. When you make a deposit or request a withdrawal, iceclue collects information about the payment method used, including partial account numbers as provided by the payment provider (for example, the last four digits of a card or the registered mobile number associated with a Touch 'n Go eWallet). iceclue does not store full payment card numbers on its servers.
2.4 Transaction and Gaming Data. iceclue records all deposits, withdrawals, wagers placed, games played, outcomes, bonus usage, and session data for every registered user. This data is necessary for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
2.5 Communications Data. When you contact iceclue's support team via live chat, email, or any other channel, we retain records of those communications, including the content of your messages and the resolution provided. This data is used for quality assurance, training, and account management purposes.
2.6 Technical Data. iceclue automatically collects certain technical information when you access the platform, including your IP address, device type, operating system, browser type and version, session timestamps, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimisation.
2.7 Responsible Gaming Data. Where you set deposit limits, loss limits, cooling-off periods, or self-exclusion, iceclue records these preferences and applies them to your account. This data is used solely for the purpose of implementing and enforcing your responsible gaming choices.
iceclue uses the personal data described above for the following purposes:
4.1 iceclue processes your personal data on one or more of the following legal bases:
5.1 iceclue does not sell or rent your personal data to third parties for their own commercial purposes. We share your data only in the following circumstances:
5.2 In the event of a merger, acquisition, or sale of all or part of iceclue's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.
6.1 iceclue's servers and service providers may be located in jurisdictions outside Malaysia. Where personal data is transferred internationally, iceclue takes appropriate measures to ensure that the transfer is carried out in compliance with applicable data protection laws and that adequate safeguards are in place to protect the security and integrity of your personal data.
6.2 By using the iceclue platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia in accordance with the terms of this Policy.
7.1 iceclue implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data in transit, access controls limiting internal data access to authorised personnel only, regular security assessments, and secure data storage practices.
7.2 While iceclue takes data security seriously, no method of electronic transmission or storage is completely secure. Users are encouraged to protect their own account security by using a strong, unique password for their iceclue account and not sharing login credentials with third parties.
7.3 In the event of a data breach that is likely to result in a risk to your rights and freedoms, iceclue will notify affected users and, where required by law, the relevant regulatory authority within the applicable timeframe.
8.1 iceclue uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit iceclue.org. We use the following categories of cookies:
8.2 iceclue does not use third-party advertising or cross-site tracking cookies. You can manage cookie settings through your browser's privacy controls. Disabling strictly necessary cookies may impair your ability to use the iceclue platform.
9.1 iceclue retains personal data for as long as is necessary for the purposes described in this Policy, or as required by applicable law. The following general retention periods apply:
9.2 Where personal data is no longer required for its original purpose and no legal retention obligation applies, iceclue will securely delete or irreversibly anonymise the data.
10.1 Subject to applicable law, iceclue account holders have the following rights in relation to their personal data:
10.2 To exercise any of the above rights, please contact iceclue's support team through the live chat on iceclue.org. iceclue will respond to verified requests within thirty (30) days. We may request proof of identity before processing a data request.
11.1 The iceclue platform is strictly for users who are 21 years of age or older. iceclue does not knowingly collect personal data from persons under the age of 21. If iceclue becomes aware that personal data has been collected from an individual under the required age, such data will be deleted promptly and the associated account closed.
11.2 Parents and guardians who believe that a minor in their care has provided personal data to iceclue should contact the support team immediately.
12.1 iceclue may send you promotional emails, SMS messages, or in-platform notifications about offers, promotions, and new features where you have consented to receive such communications or where we have a legitimate interest in contacting existing customers about similar services.
12.2 You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, adjusting your communication preferences in your iceclue account settings, or contacting the support team directly. Opting out of marketing communications will not affect the delivery of transactional communications necessary for account management.
13.1 The iceclue platform may contain references to third-party content or services. iceclue is not responsible for the privacy practices of third parties. If you navigate away from iceclue.org to a third-party website, you do so at your own risk and subject to that third party's own privacy policy.
14.1 iceclue reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email or in-platform notification prior to the effective date of the change. The current version of this Policy, including its effective date, will always be accessible at iceclue.org/privacy-policy.
14.2 Your continued use of the iceclue platform following notification of an updated Privacy Policy constitutes your acceptance of the changes.
15.1 If you have any questions about this Privacy Policy or the way iceclue handles your personal data, please contact the iceclue data protection team through the 24/7 live chat support on iceclue.org. Our support team is available around the clock and will direct your enquiry to the appropriate team member.
15.2 You may also send written data-related enquiries to the iceclue support email address: [email protected]. Please note that this email address is for plain text display only.
This Privacy Policy was last reviewed and updated in June 2026. Related documents: Terms & Conditions · Responsible Gaming
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